My guild was on their site for many years. There came a point where the site crashed and they lost a lot of data. Bad things happen and I had no problem with this. A few weeks later I was informed by someone here on LJ that our "About Us" page had just a short line that we were an RP guild. I go to the site and see my nice pretty description with a video showing we are an "all around" guild and nothing mentioning RP. What the person was describing sounds like our old about us page that existed 5+ years ago and was changed 2+ years ago when we gave up on having an RP guild because our members were not interested in RP no matter how many events we ran. We ended up being an all around fun guild with raiding and such.
I log out and low and behold, that is exactly what is showing. Just a single line that says we are an RP guild. So to see our actual about us page you have to log in. I have to log in to make changes and I can only see this wrong information if I log out. So I can't change it.
I opened numerous help tickets to guildportal with no response. I tried to contact them on their facebook page and no answer and they actually deleted my comments on their facebook a few months later, still with no contact. After a month of trying to reach them I give up, move our site to a new host and my fiancee who was paying for our add free site on guildportal logged on and canceled our membership. He has the email confirmation and we move on with life. This was on March 18th. Then one day I get a single message on the guildportal site that all of my tickets with them have been closed because of lack of contact on my part. I go check my email and there are no emails what so ever from them. Not in my inbox, my junk mail, my trash, no where. I blow it off because we gave up and canceled anyways.
That is, until they billed my fiancee for 6 months of service on May 19th, 2 months after we canceled our subscription with them. More attempts are made to contact them via their web site, their fail ticketing system and their facebook page. Still no contact and we ended up having to contest it with the bank.
I do not recommend that anyone use guildportal. If you are paying them for services already, be very careful when you cancel and make sure to keep your confirmation emails to show your bank when they bill you anyways. After over 6 months I still have not heard a peep from that site no matter how I try to reach them. If you check their facebook page you will see I'm not the only one. There used to be a lot more comments on their facebook complaining of lack of contact but they seem to have cleared them off. The last update to their facebook was June 10th so someone is alive out there but they seem to be ignoring their customers completely.
Edited to add:
I did some research and found more info.
They claim to be an accredited BBB member. They are not. The BBB has even told them to stop claiming that and they have not responded to the BBB
I plan to file a complaint with the BBB